Privacy Policy – Your Data at All Slot

1 About This Policy

All Slot is committed to handling your personal information with care. This policy is designed to be straightforward and plain — not a wall of legal text that nobody actually reads. We want you to genuinely understand what happens with your data when you sign up, deposit PKR, place a bet on a PSL match, or spin a slot on the platform.

This Privacy Policy covers:

• What personal information we collect from you and about you.
• The reasons and legal basis for collecting and processing that information.
• Who we share it with, if anyone, and under what circumstances.
• How long we keep it and how we protect it.
• What rights you have over your own data and how to exercise them.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, all of which form part of the agreement between you and All Slot.

2 What Personal Information We Collect

We only collect information that is genuinely needed to run the platform, process payments and keep your account secure. Here is a breakdown of the categories of data we collect:

3 How We Collect Your Information

Your personal data reaches us through several channels, depending on how you interact with All Slot:

• Direct registration: When you create an account, you provide identity and contact information directly.
• Deposits and withdrawals: Payment transactions via JazzCash, Easypaisa, Raast, bank transfer or card generate financial records.
• Platform activity: Your betting activity, casino game sessions, and app usage are logged automatically as part of platform operation.
• Verification: When you submit identity documents for verification, those documents and the data within them are processed.
• Support interactions: Any communication you have with our support team — via email, chat or any other channel — generates a record.
• Cookies and device data: Technical information is collected automatically when you visit the platform or use the app. More detail on this is in Section 7.
• Third-party sources: In limited circumstances, we may receive information about you from third-party fraud prevention or identity verification services.

4 How We Use Your Personal Data

All Slot only uses your data for specific, legitimate purposes. We do not use your personal information in ways you would not reasonably expect, and we do not sell it to anyone. The main ways we use your data are:

• Running your account: Creating and managing your player account, authenticating logins, maintaining your PKR balance and transaction history.
• Processing payments: Handling deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported PKR payment methods.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before allowing play or withdrawals.
• Security and fraud prevention: Detecting suspicious activity, protecting your account from unauthorised access, and maintaining the integrity of the platform.
• Customer support: Responding to your queries, resolving disputes, and handling complaints.
• Responsible gaming: Monitoring activity patterns that may indicate problem gambling behaviour, and applying account-level safeguards where appropriate.
• Platform improvement: Analysing usage patterns to improve the platform, fix bugs, and optimise the user experience across casino games, slots and sports betting.
• Promotions and bonuses: Administering bonus offers, verifying eligibility, and tracking wagering requirements.
• Legal and compliance obligations: Retaining records as required and responding to lawful requests from relevant authorities.

5 Sharing Your Personal Data

All Slot does not sell your personal data to third parties. We share information only when it is necessary to operate the platform or when we are required to do so. The categories of recipients are:

• Payment processors: Financial data is shared with the relevant payment service providers — such as JazzCash, Easypaisa or Raast — to process your PKR deposits and withdrawals. These providers operate under their own privacy terms.
• Identity verification services: When you complete verification, your identity documents may be processed by a specialist third-party verification provider. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud prevention services: Technical and identity data may be shared with fraud detection partners to protect the platform and its players.
• Game providers: If you play a game provided by a third-party software studio via the All Slot platform, limited technical data — such as session tokens and bet amounts — may be exchanged with that provider to run the game correctly.
• Legal and regulatory authorities: We may disclose personal data if required by law, court order, or a lawful request from a relevant authority. We will always assess such requests carefully before complying.
• Platform infrastructure providers: Hosting, cloud storage and technical infrastructure providers may process data on our behalf under strict data processing agreements.

All third parties who process data on our behalf are required to maintain appropriate security standards and to use your data only for the specific purposes we have authorised.

6 Payments and Financial Data

Because All Slot processes real-money transactions in PKR, financial data is handled with particular care. When you make a deposit or request a withdrawal — whether through JazzCash, Easypaisa, Raast, a bank transfer or a payment card — the following applies:

• Payment details are processed through encrypted, secure channels. All Slot does not store full card numbers or mobile wallet credentials on our own servers.
• Transaction records — the amounts, dates, methods and outcomes of deposits and withdrawals — are retained as part of your account history for operational, security and compliance purposes.
• All financial data is treated as confidential and is not shared with any third party except your chosen payment provider and, where legally required, relevant authorities.
• In line with standard anti-fraud procedures, All Slot may request proof of ownership of a payment method before processing a withdrawal.

7 Cookies and Tracking Technologies

All Slot uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website or use an app.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your session, and enable core features like the game lobby, deposit flow and account pages. You cannot opt out of essential cookies.
• Performance cookies: These collect anonymous data about how users navigate the platform — which pages are visited most, where errors occur, and how long pages take to load. This helps us improve the platform experience.
• Functional cookies: These remember your preferences, such as language settings or display options, so you do not have to reset them each visit.
• Security cookies: Used to detect suspicious login attempts, identify unusual activity, and protect your account from fraud and unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect how the platform operates. For the mobile app, similar device-level identifiers are used in place of browser cookies.

8 How Long We Keep Your Data

All Slot retains personal data only for as long as is necessary for the purposes it was collected. The general retention approach is as follows:

• Active accounts: Your data is retained for as long as your account remains open and active.
• Closed accounts: Following account closure, core account and transaction records are typically retained for a standard period to meet compliance and legal obligations, after which they are securely deleted or anonymised.
• Identity verification documents: Retained for the period required by applicable obligations and then securely destroyed.
• Support communications: Retained for a reasonable period following the resolution of the relevant interaction, in case of follow-up queries or disputes.
• Technical logs: Security and access logs are retained for a shorter rolling period and then purged.

Where data is no longer needed, we either delete it securely or anonymise it so that it can no longer be associated with any individual.

9 How We Protect Your Data

Security is taken seriously at All Slot. We use a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• Encryption: Data transmitted between your device and the All Slot platform is encrypted using industry-standard protocols (HTTPS/TLS). Financial data is handled through encrypted payment channels.
• Access controls: Access to personal data within All Slot is restricted on a need-to-know basis. Staff who do not need access to your data as part of their role do not have it.
• Secure infrastructure: Platform data is stored on secure servers with appropriate physical and logical access controls in place.
• Monitoring: We monitor platform activity for signs of unusual access patterns, security incidents, and fraud attempts.
• Account security: Strong password requirements, login monitoring, and security alerts help protect individual accounts.

No system is perfectly secure. In the unlikely event of a data breach that affects your personal information in a material way, we will take appropriate steps to contain it and notify affected users as required.

10 Your Data Rights

You have rights over the personal data that All Slot holds about you. These include:

• Right of access: You can ask us for a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to correction: If your personal data is inaccurate or out of date, you can ask us to correct it. For basic account details, you may be able to update these directly through your account settings.
• Right to deletion: You can request that we delete your personal data. This right is not absolute — in some cases we may need to retain certain information for legal or compliance reasons — but we will explain any limitations clearly.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data rather than delete it entirely.
• Right to data portability: You can request a copy of your data in a structured, commonly used format.
• Right to object: You can object to certain types of processing, including any direct marketing communications.

To exercise any of these rights, contact All Slot support using the details in Section 13. We will verify your identity before processing any data request, to make sure we are dealing with the account holder.

11 Children and Minors

All Slot is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we conduct age verification checks as part of account management.

If we become aware that a person under 18 has registered an account or provided personal data, that account will be immediately closed and the data will be deleted. Any activity on that account — including deposits, bets and winnings — will be reversed and refunded where possible.

If you believe a minor may have accessed or created an account on All Slot, please contact our support team immediately so we can investigate and take action.

12 Updates to This Privacy Policy

All Slot may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards, or improvements in how we communicate our practices to you. When changes are made:

• The updated policy will be published on this page with a revised "Last Updated" date at the top.
• For material changes that significantly affect how your data is used, we will make reasonable efforts to notify registered users, for example through a platform notice or via your registered email address.
• Your continued use of All Slot after an update is published constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically, particularly if you are an active player. If any update concerns you, you are welcome to contact us with questions before continuing to use the platform.

13 Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the All Slot support team:

• Email: [email protected] — please mark the subject line clearly as a privacy or data request so it reaches the right person quickly.
• FAQ: Common questions about accounts and data are also covered on the FAQ page.

We take privacy queries seriously and aim to respond in a timely manner. For data deletion or access requests, please include your registered email address and a brief description of your request so we can verify your identity and process it efficiently.